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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Cassandra Burk

June 26, 2025

5  out of  5
rating by Cassandra Burk
"We called and got insurance and dealt with Zack and he was absolutely phenomenal and everything customer service should be. Friendly, knowledgeable, and so eager to be helpful and save us some money."
We responded:
"Appreciate the kind works Cassandra, glad Zach was able to earn such a great review."
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Cam Rhoades

June 25, 2025

5  out of  5
rating by Cam Rhoades
"Good experience! Zach does a great job helping clients!"
We responded:
"Glad you had a good experience Cam, thanks for the review and your business."
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David Kash

June 25, 2025

5  out of  5
rating by David Kash
"Michael helped me switch from a previous auto insurance I’d been with for over 8 years. He made it fee smooth and effortless. He even helped me save hundreds! Always responsive to my messages and makes time to make sure you’re taken care of. 10/10 would recommend."
We responded:
"Glad Michael was able to make the switch smooth and save you some money, appreciate the review."
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Mark “MrFrench”

June 24, 2025

5  out of  5
rating by Mark “MrFrench”
"Michael and the entire staff at Josh Orler State Farm set me up with auto and renters insurance with considerably higher coverage and better terms for a much lower premium rate than my existing Progressive policies. They were friendly and helpful. The whole process was fast and easy. I am really glad I found them!"
We responded:
"Glad the insurance process was smooth Mark, Michael makes it easy, he is awesome."
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Margaret Durga

June 24, 2025

5  out of  5
rating by Margaret Durga
"Thank you to Matt for getting me the best deal on 3 vehicles and rental insurance. Your hard work saved me hundreds of dollars and I can't express my gratitude and appreciation enough. Keep up the outstanding service you provide for this grateful new customer sincerely Morgen Durga"
We responded:
"Glad Matt was able to save you so much money, that is awesome to hear."
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scott morrison

June 22, 2025

5  out of  5
rating by scott morrison
"Absolutely love this place been here at the State farm insurance agency for a long time My first State farm insurance agent wasn't so kind wasn't so nice and wasn't so honest I dropped him like a rock after using their service for several years Mr DeVries insurance agency needs to take lessons from Josh's Josh runs his the way they should run it with a respect honesty in good service I had several cars insured under Tom DeVries insurance agency out of okemos Michigan one summer I had all my vehicles covered full coverage in a tornado hit and act of God something I couldn't do or take care of and Tom and his company did everything they could to screw me out of my money That's when I left them I came to State farm over at Josh Orler.. and I've had the best experiences ever these people take care of their people they're prompt and they're courteous and they're not con artists like the devies insurance agency... After I turn in my claims to Tom to raise in okemos they said they wouldn't cover me for nothing after they've been charging me full coverage they wouldn't cover nothing and then they asked me to leave their insurance agency That's not the kind of representative you want you want someone with Josh I've had nothing but good experiences with this young man and his fine team great people I'll be doing much more business here for a long time I highly recommend them and once again to everybody reading this stay away from Tom DeVries State farm out of okemos... State farm is a good team but people need to know their individually owned and that determines how your service will be handled Josh handles it like he would like handled if it was him and his family and he takes care of you like family sincerely Scott Leroy Morrison and family"
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Patricia Middleton

June 22, 2025

5  out of  5
rating by Patricia Middleton
"Zach with State Farm is very knowledgeable about insurance policies both auto and home insurance. I would recommend him to anyone who is interested in purchasing insurance. Thanks Zach.We’re so excited to be working with State Farm."
We responded:
"Appreciate the review and your business Patricia."
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Mary Shelvin

June 18, 2025

5  out of  5
rating by Mary Shelvin
"Great office and staff"
We responded:
"Thanks Mary"
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Kameron LeBlanc

June 18, 2025

5  out of  5
rating by Kameron LeBlanc
"Great Office! Would recommend!"
We responded:
"Appreciate it Kameron."
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Nathan Sternaman

June 18, 2025

5  out of  5
rating by Nathan Sternaman
"Outstanding office. Customer service is on point."
We responded:
"Appreciate the review Nathan."
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Sierra Heintzelman

June 12, 2025

5  out of  5
rating by Sierra Heintzelman
"Mergim had me quoted for auto insurance. State Farm has very competitive pricing and came in at the lowest price with more benefits than the quotes that were higher! Mergim specifically chose items for my policy that I could benefit from without breaking the bank. He also didn’t try pushing anything on me and got a good understanding of what I was looking for. He was very kind and professional. I also enjoy being able to call to this specific location instead of a corporation as it tends to feel more personable. I highly recommend checking them out if you’re shopping around."
We responded:
"Thanks for recommending us Sierra, glad Mergim was able to handle your insurance for you and make things simple and easy."
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jessica gatica

June 12, 2025

5  out of  5
rating by jessica gatica
"No issues was straight forward"
We responded:
"Thanks Jessica"
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Nina Longo

June 12, 2025

5  out of  5
rating by Nina Longo
"Great people always willing to help and have great customer service. Ask for zach!!"
We responded:
"Nina, thanks for the review."
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Blake Johnson

June 10, 2025

5  out of  5
rating by Blake Johnson
"Great office!"
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Paris Andrews

June 2, 2025

5  out of  5
rating by Paris Andrews
"Zack is awesome! Very friendly and easy to talk to. No run-arounds or hoops. I wish more companies I work with or have to contact had employees like this!"
We responded:
"Wow thanks Paris, love hearing such kind works about Zach and employees in the office."
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Nancy Shaver

May 15, 2025

5  out of  5
rating by Nancy Shaver
"Zach was very helpful and easy to work with! I appreciated all of his assistance and would highly recommend him. Thank you Zach!"
We responded:
"Thanks for recommending Zach, means a lot Nancy."
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Haley baxter

May 15, 2025

5  out of  5
rating by Haley baxter
"Zach is always very upbeat and helpful! He’s always looking out for what’s best for me and I greatly appreciate it. Thanks again, Zach!"
We responded:
"Thanks Haley, Zach is definitely upbeat and helpful, he is a great asset to the team."
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Andrea Geiger

May 12, 2025

5  out of  5
rating by Andrea Geiger
"I had a great experience getting set up with State Farm. Micheal was incredibly patient and took the time to explain everything clearly without rushing me. On top of that, he was genuinely pleasant to talk to—friendly, professional, and made the whole process much more enjoyable than I expected. Highly recommend based on the excellent customer service!"
We responded:
"Thank you for the awesome review, these are great to hear. Michael takes pride in making insurance pleasant."
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Yana Schwartz

May 7, 2025

5  out of  5
rating by Yana Schwartz
"I had a very good experience with them very professional they answer all your questions. Zach was the one that helped me today. He did a fantastic job."
We responded:
"Yana, thanks for the review. Glad Zach was professional and able to help you on your insurance."
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E Dykstra

May 7, 2025

5  out of  5
rating by E Dykstra
"This was my first time dealing with Insurance and it was very good had a 1hour phone call to figure out what I need and answered a ton of questions"
We responded:
"Glad we were able to make your first time handling insurance a good experience."
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Kelly Lane

April 29, 2025

5  out of  5
rating by Kelly Lane
"Amazing service! Very attentive to my concerns and needs! His recommendations were great! Overall A1 service ☺️"
We responded:
"Thanks for the A1 review Kelly."
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Gloria Trevino

April 18, 2025

5  out of  5
rating by Gloria Trevino
"It was an absolute pleasure working with Michael to set up my insurance bundle! From the very first conversation, he was incredibly easy and pleasant to talk with, making the entire process feel comfortable and stress-free. Michael has a real knack for explaining complex insurance options in a clear and efficient manner, ensuring I understood everything perfectly without feeling overwhelmed. What I appreciated most was his detail-oriented approach – he didn't miss a thing and made sure all my needs were thoroughly addressed. His clarity and friendly communication style truly stand out. I highly recommend Michael to anyone looking for a knowledgeable and personable insurance professional! Five stars all the way!"
We responded:
"Wow, love reading reviews like this about the office and Michael. Thanks Gloria we appreciate you and your business."
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Secret

April 15, 2025

5  out of  5
rating by Secret
"I have been with State Farm for about 3 yrs. I was having financial difficulty and instead of not paying insurance I talked to my agent Michael and he helped me so I could lower my bill and still have insurance. If you need help definitely ask for him!"
We responded:
"Thank you very much, glad Michael was able to help you on your insurance."
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Hai Zhicheng

April 15, 2025

5  out of  5
rating by Hai Zhicheng
"Michael is a greet agent. He was super patient in handling my requests, and compared to other insurance companies, he managed to get me a way better deal. He even tailored a super cost-effective plan just for my situation."
We responded:
"Glad to help, glad Michael found a cost-effective plan for you and your family."
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kim sollid

April 11, 2025

5  out of  5
rating by kim sollid
"Michael Luce was so incredible and kind and helped me get the coverage I needed at a price that didn't make me want to cry and throw up. So thankful!"
We responded:
"Glad we were able to void crying over insurance! Michael does an amazing job so thanks for the review and your business."